kEY POINTS OF CONTACT
Key Contacts Within The Company
This section provides Commissioning Bodies with the appropriate points of contact for Ministry of Justice language services, including support for bookings, compliance matters, complaints, and accounts-related enquiries.
How to Book Interpreting?
For queries relating to interpreting assignments that have already been transferred to us, please contact the Bookings Team. Commissioning bodies cannot make new booking requests directly with us; all bookings must first be made through the primary supplier. Once a booking has been transferred to us, you will receive a transfer confirmation email. After receiving this email, you may contact the Bookings Team for amendments, cancellations, availability enquiries, and other day-to-day service delivery queries relating to that assignment.
Compliance Point of Contact
The Compliance Team is available to assist with any questions or concerns relating to compliance, workplace conduct, professional standards, ethics, or regulatory requirements. Please contact the team by email for guidance or to raise a concern. All enquiries are treated professionally, sensitively, and in confidence where appropriate.
Complaints Email
We strive to provide a high standard of service at all times. However, if you are dissatisfied with any aspect of our service, we would like to hear from you. Please refer to our Complaints Procedure or contact us directly via our dedicated complaints email address.
Accounts Queries
We are committed to providing an efficient and reliable accounts service. Should you have any queries relating to invoicing, payments, or post-completion timesheets, please get in touch with our Accounts team using the contact details provided below.
General Enquiries
If you have any general enquiries, please email or call us at our dedicated points of contact.